Terms of Service
Effective Date: December 15, 2024
Last Updated: December 15, 2024
Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Sarah AI ("Sarah," "we," "us," or "our") regarding your use of the Sarah sales co-pilot service (the "Service").
By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.
Description of Service
Sarah is an AI-powered sales co-pilot that provides real-time insights and proactive assistance during sales conversations. The Service integrates with various communication and CRM platforms to enhance sales performance.
User Accounts and Registration
Account Creation
To use the Service, you must create an account by providing accurate and complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Immediately notifying us of any unauthorized use
Eligibility
You must be at least 18 years old and have the legal capacity to enter into this agreement.
Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:
- Use the Service for any illegal or unauthorized purpose
- Violate any applicable laws or regulations
- Interfere with or disrupt the Service or its servers
- Attempt to gain unauthorized access to the Service
- Use the Service to harm, harass, or violate the privacy of others
- Transmit any malicious code or harmful content
- Reverse engineer or attempt to extract source code
Data and Privacy
Your Data
You retain ownership of all data you provide to the Service ("Your Data"). By using the Service, you grant us a limited license to process Your Data solely for the purpose of providing the Service.
Data Processing
Sarah processes conversation data in real-time to provide insights. We do not store raw conversation recordings permanently. For more information, see our Privacy Policy.
Subscription and Payment
Subscription Plans
The Service is offered through various subscription plans. Current pricing and plan details are available on our pricing page.
Payment Terms
- Subscription fees are billed in advance on a monthly or quarterly basis
- All fees are non-refundable except as expressly stated
- You authorize us to charge your payment method for all applicable fees
- Failure to pay may result in suspension or termination of your account
Free Trials
We may offer free trials for new users. At the end of the trial period, your subscription will automatically convert to a paid plan unless you cancel.
Intellectual Property
Our Rights
The Service, including all software, algorithms, and technology, is owned by Sarah and protected by intellectual property laws. We retain all rights not expressly granted to you.
License to Use
We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.
Third-Party Integrations
The Service integrates with third-party platforms (such as Zoom, Salesforce, etc.). Your use of these integrations is subject to their respective terms of service and privacy policies.
Service Availability
While we strive to provide reliable service, we do not guarantee that the Service will be available 24/7 without interruption. We may experience downtime for maintenance, updates, or due to factors beyond our control.
Limitation of Liability
To the maximum extent permitted by law, Sarah shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
Indemnification
You agree to indemnify and hold harmless Sarah from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.
Termination
Termination by You
You may terminate your account at any time by contacting our support team or through your account settings.
Termination by Us
We may suspend or terminate your account if you violate these Terms or engage in prohibited activities.
Effect of Termination
Upon termination, your right to use the Service will cease immediately. We may delete Your Data in accordance with our data retention policies.
Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind. Sarah disclaims all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
Governing Law
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
Dispute Resolution
Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Continued use of the Service after such changes constitutes acceptance of the new Terms.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Contact Information
If you have questions about these Terms, please contact us:
Enterprise Agreements
Enterprise customers may have separate agreements that supersede these Terms. Contact our sales team for enterprise terms and pricing.