Privacy Policy
Effective Date: December 15, 2024
Last Updated: December 15, 2024
Introduction
Sarah AI ("Sarah," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our sales co-pilot service (the "Service").
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name, email address, and contact information
- Company information and job title
- Account credentials and authentication information
- Payment and billing information
- Communications with our support team
Usage Data
We automatically collect certain information about your use of the Service:
- Conversation analysis and insights (processed in real-time)
- Feature usage and performance metrics
- Technical data such as IP address, browser type, and device information
- Integration data from connected third-party services
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Generate real-time sales insights and recommendations
- Process transactions and manage your account
- Communicate with you about the Service
- Improve and optimize our Service
- Detect, prevent, and address technical issues
- Comply with legal obligations
Data Processing and Storage
Real-Time Processing
Sarah processes conversation data in real-time to provide proactive insights. We do not store raw conversation recordings or transcripts permanently. Our system analyzes conversations to generate insights and then discards the raw audio data.
Data Retention
We retain personal information only as long as necessary to:
- Provide the Service and fulfill our contractual obligations
- Comply with legal requirements
- Resolve disputes and enforce our agreements
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information in the following circumstances:
With Your Consent
We may share information when you have given us explicit consent to do so.
Service Providers
We may share information with trusted third-party service providers who assist us in operating the Service, such as cloud hosting providers and payment processors.
Legal Requirements
We may disclose information if required by law or in response to valid legal requests.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement industry-standard security measures to protect your information:
- End-to-end encryption for all data in transit and at rest
- Multi-factor authentication and access controls
- Regular security audits and monitoring
- SOC 2 Type II and ISO 27001 compliance
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses and adequacy decisions.
Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your personal information
- Restriction: Request restriction of processing
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience with the Service. For more information, please see our Cookie Policy.
Third-Party Integrations
Sarah integrates with various third-party services (such as Zoom, Salesforce, etc.). Your use of these integrations is subject to the privacy policies of those third-party services.
Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Data Protection Officer
For EU residents, you can contact our Data Protection Officer at: